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Metrics Quadrant | DDM | MDS | DS PLUS | DCAD |
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Service Outcomes: | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. |
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Service Utilization by the Community | AdminIT PM visits | Long-term SLAs | VIP clients | New Projects and |
Resource Utilization | Bomgar sessions | Bomgar sessions | FM virtual servers | |
Process Performance | Weekly Consultant Hours | Time to Resolve | Typical cycle time per project by type | |
Finances | N and $ of DLC equipment cost-sharing | revenue from on-call SLAs | no revenue expectations | Expected revenue vs budget |
Definitions and Means of Production
A link to a child page of this page, where we find a table defining Existing Metrics, and a section describing or pointing to other work being done in Developing New Metrics (probably documented in the team wiki rather than here).
Five (or more) Quarters of Measures Presentation
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Definitions and Means of Production
Existing Metrics
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