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Metrics Quadrant | DDM | MDS | DS PLUS | DCAD |
---|---|---|---|---|
Service Outcomes : | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. | Client Sat Surveys slated to begin in Q3 FY10. |
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Service Utilization by the Community | AdminIT PM visits | Long-term SLAs | VIP clients | New Projects and |
Resource Utilization | Bomgar sessions | Bomgar sessions | FM virtual servers | |
Process Performance | Time to Resolve | Typical cycle time per project by type | ||
Finances | to be developed | to be developed | to be developed | to be developed |
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