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Phyllis is a salesperson and an experienced traveler. She works late almost everyday and is always looking for new ways to make her daily job more efficient, especially for tasks that do not directly impact her performance at her job. She has three kids, and therefore wants to maximize the amount of time she spends at home. She is comfortable with using the internet from her daily job, but she is not necessarily up to date with the newest cutting edge technology. She finds that during reimbursements is the worst part of her day, and most of the time has to take care of her expense reporting at home, because she is not allowed to bill those hours to her work. Phyllis wants an interface that is easy to use and will save her a lot of time.
Juan the Auditor
Juan is an auditor who has to deal with multiple systems. Juan works in the finance department and has to transfer the data from expense reporting to the financial software used by the finance department for bigger expenses. Juan enjoys his job because of the analytical aspects of his job that he enjoys doing and therefore also enjoys finding mistakes that people make. Juan's primary role is to look at expense reports and compare line items to insure that there is nothing wrong between the receipts and expense reporting. Juan analyzes total travel expenses for all employees across the whole company and is always looking for incremental ways to improve travel expense reporting.
Mary the Approver (Travel Manager)
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