GR1 - ReimburseMe

Pam Chuang, Ari Dukes, Leo Espindle

User analysis

There are a few personas who represent the main users of our product:

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Mary is a manager who cares about dealing with her budget.  She has ten direct reports (including Phyllis) and just wants to see the big picture to see how her employees are spending money.  She generally only cares about big ticket items but will appreciate reducing waste in her budget as long as she does not have to put in any extra effort. She is very busy at work and with kids, and she does not have time to analyze individual line items but yet has to approve the every expense reportsreport.  She consults with the traveler to help them plan where to go.  She is part of the initial process and a user of the system herself. She likes her job, which she has held for 30 years. She is less tech savvy than Phyllis.  Mary drives a Cadillac.

Task analysis

There are a few main tasks involved with creating ReimburseMeMileageManager.  These tasks include:

• Creating a trip
• Approving the trip
• Analyzing the trip

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Frequency of use

• Every day

Domain analysis

Lessons Learned from Interviews

Lessons learned from the business consultant (Traveler persona):

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