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  • technology options
    • use IS&T Website templates, copy to new instance, and populate
      • need access controls (IS&T only)
    • set up a multi site drupal instance with DM (RAFT On Line Help)
      • needs support model
    • consider Remedy demo for Service Portfolio module
  • Library of Procedures update
    • in general, we need to formalize process to capture change requests and responses
    • we need to move procedures to functional place: Hermes
    need to help staff interact with these procedures (change management)