User | Creating and Managing an Account | Interacting with MyWeb | Sharing the Bookmarks |
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User #1 | - Pressed "add" before entering address
- Typed in address of Microsoft, rather than using "saved locations" bar
- Very confused about what to do in general
- No idea what to do about time
- Pressed "save trip" after entering every leg
| - Unclear about what "underlined things" are (i.e. name of trip)
- Noted consistency problem between "approve" and "accept" in the two different panels
| - Derided "add trendline" feature as unnecessary
- Confusion about current state/mode ("am I in department, year, overview??")
- Confusion about what can be clicked and what can't be ("sometimes its the graph, sometimes its the buttons?"). Tended to click on buttons only
- To access individual department, clicks on the name in the legend, rather than the piece of the pie.
- Quotes of note: "Where am I?" "What am I doing?" "Is everything clickable?" "Stack is not clear!" "How do I get back?"
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User #2 | - Confused about how to use "end date"
- Confused about how to use address bar versus saved locations
- Didn't know the map of the trip was below the scroll
- Pressed "save trip" after entering every leg
| - Thought "balance" was how much the checked trips added up to.
- Confusion around "accept" and "approve" just like first user
- Delight: "Oh, the total changes!" (after they approve Phyllis' trip)
- Doubt: "I'm assuming the math is good"
| (Note: didn't have much time for this one as it occurred at the end of class) - Expressed mode/state confusion
- Clicked only on buttons
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- Easily found the way to sign-up
- Had no trouble importing bookmarks during sign-up
- Took a long time to figure out how to import more bookmarks once logged-in
| - Quickly and easily found how to add/delete folders
- When adding a bookmark to a folder, was looking in the folders separation for a button instead of the separation where the bookmarks are displayed.
- Interacting and searching through to folders was fast and easy.
- When deleting a folder, expected an alert/confirmation window.
| - Easily found how to share a bookmark.
- Was clear about the information necessary for sharing.
- Expected an alert/confirmation when hitting the "share" button.
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User #2 | | | |
User #3 | | | | User #3 | - Was looking for more detail on the trip to New Jersey (what hotel did she stay in for example)
- Was looking for other expenses besides mileage
- Pointed out that trip was not consistent (one leg ended in New Jersey, the next leg started in New York - where did she go in between?)
| Clicks on "department" to navigate to department, rather than clicking on graph. - Upon click, expected to see a list of departments, rather than a pie chart of the distribution
Didn't know how to get down to the employee level - there was no button on the sideWould like to see how much each approver approvedWould like to see buttons with pictures of the graph type (trend line and pie chart), rather than a drop downRegistered surprise that some people didn't have the analyze tab, but acknowledged that it might make sense in the context of a business. |