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Scenario Tasks
Observations
Raw Notes (with summaries at the end)
Day 1:
User 1 Test:
-Looked hesitant without list of contacts (should change for Friday)
-Tried to click "add friends" text
-Easily used checkboxes to navigate restaurant selection
-User chose restaurant rather than type of restaurant
-User having issues using poorly implemented prototype chat box.
-Waits for friends to order (rather than trying to continue)
-Hastily thrown together chat box is causing confusion (no place to type in words).
-Organizer unsure when everyone has ordered. Needs more visibility.
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User 3 Comments:
-A lot depends on whether or not users are there already
Summary:
-Chat box sucksOur initial implementation of the chat box was hasty and incomplete. Therefore, it was completely unusable until we made corrections.
-Restaurant selection is hazy
-Need It is not clear what options the user has when selecting restaurants (example, just pick one restaurant or pick different combinations of restaurants, and what happens as a result).
-We need to make visible who has ordered and who hasn't, also as well as make it easier to see who is ordering what.
-Need We need to make social aspect more visible as well, as we had people trying to order for their friends.
Day 2:
User 1 Test (little premise given; again, to see user response to lack of information):
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-Forcing to invite friends before ordering. Wanted to choose food first.
-Maybe the initial list wasn't clear?
-Confused by "Invite friends" vs "Send invite". Perhaps Send invite should be grayed out.
-Robot didn't help.
Summary:
-There are many permanent aspects of our interface that we need to make more clear. Today, we had a lot of people finishing the order before all of their friends had ordered. With our initial design, the other users would basically get kicked out of that order (permanent and destructive action). Either we need to find a way to make the permanence more obvious or we need to make the fallback option less destructive (ie, put users who haven't ordered into another order).
-Going along with the first point, users were having trouble knowing when their friends were done ordering. We need a way to make this more obvious.
-2/3 of our users today tried to order their own food before they invited friends. Perhaps we need to make an obvious ordering of steps that's visible to the users at all times.
-We need to prevent premature clicking of "Send Invite".