Page History

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January 10, 2011

Review of Service Portfolio Scope
Review of Service Portfolio time line Service Portfolio Project Plan Revisited January 6, 2011
Review of Service Catalog status
1. RFP
2. draft categories and services by 3/1/11
Agreements:
1. Portfolio will feed the Catalog
2. Catalog will go with what is currently on the IS&T Website until Portfolio is complete
3. continue joint sponsor meetings

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technology options - Barbara will review with Marilyn this week
- contract DCAD to build in drupal
- use IS&T Website templates, copy to new instance, and populate
  - need access controls (IS&T only)
- set up a multi site drupal instance with DM (RAFT On Line Help)
  - could be vanilla out of the box drupal
  - needs support model - will Rich be able to absorb on his team in future?
- consider Remedy demo for Service Portfolio module
  - pushing technology implementation out further
interim work - prototype for June 15, 2011
- "digesting the data"
  - work on refining the model and creating the service maps
  - enumerate other categories to be mapped
  - walk through an entry at senior staff (Pat to set up)
  - populate info in mind mapping software
    - create 1 page business case and quote for Mind Manager as interim solution (Pat to share with Barbara at next 1:1) Mind Mapping SW Business Case.doc
- base assumptions
  - map out professional services separately to see where they may fall
    - windows desktop support
    - browser support
Library of Procedures update
- in general, we need to formalize process to capture change requests and responses
- integration points for a testing and release process
- we need to move procedures to functional place (Chris and Oliver to discuss and propose to team - possibly use Mobile Devices structure?): Hermes: https://kb-mit-edu.ezproxy.canberra.edu.au/confluence/pages/viewpage.action?pageId=13107719

April 4, 2011

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