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User | Creating and Managing an Account | Interacting with MyWeb | Sharing the Bookmarks |
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User #1 | - Easily found the way to sign-up
- Had no trouble importing bookmarks during sign-up
- Even though we changed the place of our import bookmark option, user couldn't find it for a long time. He was basically clicking randomly on buttons, so I told him to leave the action for later
- He asked how could he log out, because it's not obvious. Well, he can't because we forgot to include log out button at the top. If we had more time, this is one thing we would certainly improve!!
| - He had no trouble adding/deleting folders
- However, when adding bookmarks he would first add them to the folder All and then drag and drop them into folder classes. Good thing about this: he easily figured out how to drag and drop. Bad thing: he though that since all the bookmarks ar ein the All folders, that's the place for them to be, while in Classes folder, since there was nothing shown or written, he just didn't know what to do. Easy fix for this would be to write in the empty space of an empty folder: "This folder is currently empty. Add more bookmarks to it!" or something along those lines.
- When dragging and dropping a bookmark, he didn't get any feedback about whether the bookmark was transfered or not. What made him more confused, is the fact that when he dragged and dropped, he would stay in the same folder he was at, and the bookmark would still be there, so it seemed as though, even though he drags and drops, nothing really changed. He needed to click to that other folder to realize that the bookmark showed up there too. He said that was unexpected and that that way we treated out folders more like labels, which wasn't clear in our name at all. Fix would be to when transferring a bookmark, it is deleted from the current folder so the user would have some feedback from it!
- Searching was quite easy to figure out, but he had some confusions: he though it's searching inside of the folder he's in right now, even though our search searches all the bookmarks.
- He loved the bookmark animation but said it wasn't completely straightforward that you can move them around with arrows, especially if you've never used safari before where the similar concept shows up.
- Once he opened "Add bookmarks" he realized where import bookmarks was hiding all along! :)
| - He had trouble figuring out how to share a bookmark. He was trying to drag and drop it to the contacts section, and then to the name of the person he wanted to share with. Seemed to him that i should be similar to folder implementation. Also he commented that "Share" didn't really look like button, which made him less probable to click on it.
- He liked the feedback he got from sharing a bookmark, but he wasn't completely sure what was shared? The front bookmark? Or some other bookmark?
- He would like to be able to share the folder
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User #2 | - The sign-up process and initial bookmark importing was smooth.
- Took some time to figure out where the import more bookmarks option was but eventually figured it out
| - Adding the folders was easy, though he first tried to add a folder without a name and was happy to see an alert informing that he can't so that.
- When deleting a folder, he tried to drag the folder to the delete button because it looks like a trash can just like in operating systems and the way delete works there is by drag and drop. After seeing that that doesn't work, he did the right thing which was to select the folder and press the delete button.
- Tried several times to delete the All folder and for a few minutes was not sure what it represented and why he couldn't delete it.
- Was unclear about where the "add bookmark" button adds the bookmark to.
- Easily figured out how to drag and drop bookmarks when trying to add a bookmark from All to a new folder. Was surprised that dragging and dropping a bookmark from one folder to the other wouldn't actually move it but rather would copy it. Although he said he could live with that, it would have been more intuitive to actually move the bookmark instead of copying.
- Asked about why the bookmarks are not more spread out so that it would be possible to see more than 3 bookmarks at once.
- Easily found the search-box but expected search to happen in the selected folder. However, after about 10 seconds of confusion realized that it actually was searching in All.
| - Easily added and deleted contacts.
- Easily realized that it was possible to share a bookmark with multiple contacts.
- Expected that share button to look like a button, although had no trouble finding it.
- Liked the feedback from sharing but mentioned that having more info in the feedback, such us what was shared, would be helpful.
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User #3 | - found the sign up button easily
- wanted to know whether she would have to do this every time she turns on her computer
- When the window with the option to import bookmarks opened up, she was not sure what the names of the browsers were and thought that she was supposed to check all the checkboxes.
- This demonstrated a potential issue that could probably be solved by having “skip” button in addition to continue and cancel.
| - had trouble finding the option to add folders, but when hinted to the “plus” button in the lower left, she explained that she expected that she would find a sign with “add folders” text on it
- Consequently, adding bookmark was an easy task for her because she found the corresponding textual button easily.
- When prompted to move a bookmark from one folder to another, the user was not able to figure out the task by herself, but she was very amused when we showed her how to do it
- Remove folder was an easy task for the user because she understood that the icon has to be the trash icon next to “add folder” option that she learned about before
- When we asked to find bookmarks that contain certain name, she struggled a little bit, but eventually realized, by the method of elimination, as she explained, that she was supposed to type into the search box.When she did that, she became much more comfortable with the application and started exploring and was very amused with the way bookmarks move around.
| - When asked to add contacts, she recognized that option must be similar to add folders, so she performed the task correctly.
- struggled a little bit with sharing the bookmark because she tried to drag it to the contact similarly to how she dragged it to the folder. Eventually, with some help, she understood what should be done
- deletion of contact was tried without prior selection, but she understood the warning message and then performed the task correctly.
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Severity
| Usability problems | Possible solutions |
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cosmetic, minor, major, catastrophic
| No possibility of loggin out. ONCE YOU"'RE IN, WE ARE NOT LETTING YOU OUT, MUAHAHAAH :) MUAHAHAAH  | We forgot to add sign out button to the corner of our app, so that would be a quick and effective fix |
minor | Not obvious how to Share. | MAke Make Share button look like button and make it more obvious so it pops out on the page |
minor | No feedback when the bookmark is dragged and dropped | Implement folder behavior, so when the bookmark is transfered from one folder to the other, it simply disappears from the first one and shows up in the next one. Bookmark disappearing after it has been dragged and dropped should be good enough feedback for users to conclude that it has been transfered to another folder. The question is, what to do when they are transferring things from All folder? Probably just move the transfered bookmark to the end of the line in All |
major | Visibility issue: Unable to find Import bookmarks unless user saw it previously inside of the "Add Bookmark" | Maybe change the name to Add/Import bookmarks? This would make a button bigger but it would solve some bigger problems |
minor | When the folder is created, not sure what to do with it | Instead of having gaping empty space in the middle of the page, we could write (In a similar way as we did for failed search) "This folder is currently empty. Add more bookmarks to it!" or something along those lines. It would guide user through the interface better and make more sense of what is going on. |
minor | Not sure where the search is actually searching | Add advanced search field next to our current search (as implemented by google and many others :)) where user can select a desired search folder or any other option if he wanted. |
cosmetic | The folder delete button resembles the trash folder from OS-s and leaves the impression that the folders should be dragged and dropped on it. | Make the delete button more 3D looking to indicate that it is a button and not a trash folder. |
major | The folders actually behave like labels or tags? | |
Reflection:
We wish we had some more time to implement some of the features that we got the ideas for after our paper prototype. For instance, it would be very useful to have Google search inside the app, so that people do not have to leave the app if they don’t know the exact url (which happens very often).
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