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Task

Goal

Frequency

Effort

Pitfalls

Others Involved

Have a Group Conversation

Converse with a closed group

rarely

medium (setup/allow users)

 

Other group members

Have a Public Conversation

For general discussions

semi-often

easy (name and go)

 

Anyone

Have a Private Conversation

For private communication

often

easy

 

The recipient

Group (closed) Conversation Actions

Task

Goal

Frequency

Effort

Pitfalls

Others Involved

Join

Join a group conversation

sometimes

medium

Requires the controller to add the user to the conversation


Controller

Leave

Remove oneself from a group

sometimes

easy

Unsafe (for security reasons, undo will be impossible).

 

Send

Send a message to a group

often

easy

Potential to send message to wrong person.

The group

Receive

Receive a message

often

none

 

The group

Log

Keep a log of messages

background

none

Some users may not want to be logged. Removal must be thorough.

 

Public Conversation Actions

Task

Goal

Frequency

Effort

Pitfalls

Others Involved

Join

Join a group conversation

sometimes

medium

Requires the controller to add the user to the conversation


Controller

Leave

Remove oneself from a group

sometimes

easy

Unsafe (for security reasons, undo will be impossible).

 

Send

Send a message to a group

often

easy

Potential to send message to wrong person.

The group

Receive

Receive a message

often

none

 

The group

Log

Keep a log of messages

background

none

Some users may not want to be logged. Removal must be thorough.

 

Private (direct) Conversation Actions

Task

Goal

Frequency

Effort

Pitfalls

Others Involved

Join

Join a group conversation

sometimes

medium

Requires the controller to add the user to the conversation


Controller

Leave

Remove oneself from a group

sometimes

easy

Unsafe (for security reasons, undo will be impossible).

 

Send

Send a message to a group

often

easy

Potential to send message to wrong person.

The group

Receive

Receive a message

often

none

 

The group

Log

Keep a log of messages

background

none

Some users may not want to be logged. Removal must be thorough.

 

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