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Task | Goal | Frequency | Effort | Pitfalls | Others Involved |
|---|---|---|---|---|---|
Send | Send a message to another person | often | easy | Potential to send message to wrong person. | The recipient |
Receive | Receive a message | often | none |
| The recipient |
Log | Keep a log of messages | background | none | Some users may not want to be logged. Removal must be thorough. |
|
General Comments
- Safety is very important--a user should always be certain of the level of privacy they're communicating with
- Need connecting with people to be fairly easy to be adoptable
Interviews
Interview 1
This user works as a consultant and is constantly on the road. It is very important for him to be able to communicate with clients, co-workers, and to his family back at home, and he relies very much on his mobile devices to allow him to stay in touch and coordinate his life. In his line of work he frequently deals with sensitive corporate information. He ends up using two mobile devices -- a secure device dedicated to work, and a personal one for other purposes. He understands the need to keep client information secure but doesn't really understand all of the ways in which using an unsecure device can actually be potentially harmful to his firm and/or himself. He would love to be able to deal with both work and personal tasks from a single application.
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