Page History

...

Was not clear how to remove all messages for a user initially
- Looked for some remove-all command before trying to delete the contact
- Found the remove-all button on attempting to delete
Concerned about how to delete all messages after removing a contact (We didn't think of this yet--so something to keep in mind)
Described it as "Overall very straightforward"
Multiple/single person chat icons were fairly clear
Wants to know how they would revert to single chat with a person when in multi-chat, having both run in parallel.

...

Took a couple seconds to find the "Add contact" button on the contact page, though it's the first/only they tried
Asked "do you have a QR code?" to the 3rd party when prompted
- Maybe we should make this step more obvious or explicit? Many people would have no idea what QR code means, even if they were looking at one.
Wasn't too certain initially clicking "identity" to show QR code, though remarked "not immediately obvious, though makes sense. 'Identity' is good."
On receiving message, took a little while to decide to click the message. Wasn't sure if it would bring to a chat window or if they would reply somehow from that page.
"How would I add Rob to the chat?"
- The other person added them to the chat, so I should be able to--otherwise that seems sketchy in a 'secure' application.
"How do I know it's Rob?"
- Concerned with adding contact they have not personally verified; notion of contact & trust tied in users mind
  - Should add a new color, indicating an added contact that is not explicitly trusted. (Yellow)
Clicked lock icon next to Rob's name to add. Was concerned that the area was just the lock (it's not)
- May be worth making it somehow clear the action area is the lock and name by tying them visually.

Confused as to trusting vs adding as contact
- "I can never message someone I don't trust--I consider a contact/trust to be different things"
"Why would I want to have all-traces of a conversation deleted?"
- Later remarked they understand it may be important for different users, just not them personally
Linguistically confusing with using delete and remove interchangeably in the interface
Make it more obvious that "Remove all messages" isn't a "confirm action" checkbox for safety, as it's a completely separate option
I can't message someone I can't trust
- Goes back to adding a new contact type, untrusted but on contact list with yellow icon.
We should maybe add a "verified badge in addition to the lock icon" -- better clarity for n00bs.
The lock icon has a good trust affordanceY

Versions Compared