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- Took a couple seconds to find the "Add contact" button on the contact page, though it's the first/only they tried
- Asked "do you have a QR code?" to the 3rd party when prompted
- Maybe we should make this step more obvious or explicit? Many people would have no idea what QR code means, even if they were looking at one.
- Wasn't too certain initially clicking "identity" to show QR code, though remarked "not immediately obvious, though makes sense. 'Identity' is good."
- On receiving message, took a little while to decide to click the message. Wasn't sure if it would bring to a chat window or if they would reply somehow from that page.
- "How would I add Rob to the chat?"
- The other person added them to the chat, so I should be able to--otherwise that seems sketchy in a 'secure' application.
- "How do I know it's Rob?"
- Concerned with adding contact they have not personally verified; notion of contact & trust tied in users mind
- Should add a new color, indicating an added contact that is not explicitly trusted. (Yellow)
- Concerned with adding contact they have not personally verified; notion of contact & trust tied in users mind
- Clicked lock icon next to Rob's name to add. Was concerned that the area was just the lock (it's not)
- May be worth making it somehow clear the action area is the lock and name by tying them visually.
User
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comments
- Confused as to trusting vs adding as contact
- "I can never message someone I don't trust--I consider a contact/trust to be different things"
- "Why would I want to have all-traces of a conversation deleted?"
- Later remarked they understand it may be important for different users, just not them personally
- Linguistically confusing with using delete and remove interchangeably in the interface
- Make it more obvious that "Remove all messages" isn't a "confirm action" checkbox for safety, as it's a completely separate option
- I can't message someone I can't trust
- Goes back to adding a new contact type, untrusted but on contact list with yellow icon.
- We should maybe add a "verified badge in addition to the lock icon" -- better clarity for n00bs.
- The lock icon has a good trust affordance
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- Was very quick opening contacts and clicking the add contact button; found them easily
- Remarked we may want to show a picture of a QR code instead of just saying "QR code" for clarity
- Was quick to hit identity when sharing contact information
- Clicked on name to open chat
- Surprised that when adding Rob, GUI elements turned red
- "looks sketch" -- "does not look secure at all"
- Adding Rob to contacts was "so easy" compared to adding someone in person
Wiki Markup "Worried if I delete \[Rob\] first then I can't delete messages"
- Was happy to see the open there on delete all messages when removing contact
User comments
- "Worried about paper trail" -- record on other party's phone despite deleting
- e.g. group chat, wiping their messages leaves them on the other person's phone. Also, any messages said to them would still be there in a group chat setting, potentially giving stuff away.
- It's way too easy to add someone who is added to a chat, esp in comparison to normal addition of a contact
- "Felt weird to add" via added introduction
- Would "rather add everyone securely"
- Add an added-but-unverified category
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