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- User 1
- Task 1: Find a tour
- "I want to include things on MIT's campus"
- Clicked on Killian, Stata, and Kresge to add them
- "I want my tour to have 3 places"
- Saw the text that said 1 tour was found, but he misinterpreted it. "I assume this now says 3... oh, I misread it"
- Clicked view tours, and then on the MIT tour
- Task 2: Follow a tour
- Clicked follow tour
- immediately, then began to narrate what he would do
- "I will go outside and orient myself." "I walk down Memorial Drive" "I follow the green line to Kresge"
- Had a good understanding of what he should do, which was not present before the revisions
- Wondered if he could reorder the path while following the tour
- Task 3: Create a tour
- Did NOT use the "create a tour" button on the home screen, but instead went back to the MIT tour and clicked "modify"
- Removed all landmarks in the tour
- Searched for the dorms because he wasn't sure exactly where they were, but he did not realize he could just click on them
- Confused about the blank time boxes... perhaps they should be autopopulated with something
- General comments
- "When finding a tour, it seemed like I was building a tour instead of searching"
- Wanted to see all the tours, and then have the option to filter (instead of putting in search criteria first)
- Task 1: Find a tour
- User 2
- Task 1: Find a tour
- First, he asked to understand the phone interface: what do the Android buttons at the botton do?
- Described what he's viewing and remarks that he understands what he's seeing
- "there's a map that knows where I am by geolocating"
- "lots of pins" "pins are landmarks"
- He selected three landmarks
- It made sense and he pressed "View Selected" to see the tours
- claims that this app helps understand the city better, gives an "inverted sense of city"
- Task 2: Follow a tour
- Found the "Follow Tour" button easily
- He said that he was in an "interesting predicament" when he first started following tour, closer to another stop, but tour "wants me to go to Kresge first"
- He asked himself, what should I do "follow the app or disobey?"
- He decided to follow the tour, which is easy to do
- Clearly understood steps of following a tour
- Confused about how to go back to home screen?
- There is no easy way
- Task 3: Create a tour
- Finally he hit the "Back" button repeatedly until he saw the home screen
- Seemed familiar with the interface
- Added Baker, dismissed Baker, and added Burton-Connor to the tour because he did it in the wrong order
- After he added Burton-Connor, he remarked that he now sees that he could've rearranged them and that its clear
- Saw the "Save Tour" button when he wanted it, and clicked it
- General Observations/Comments
- He commented that he wished he could reorder the events once following a tour
- Have a modify button on the follow tour screen
- Was glad that it reacted to you disobeying the tour (because the tour is location-based)
- Asked if there was a way to specify stop time in addition to travel time
- Wished he could add his own descriptions about the stop to the stop description
- He commented that he wished he could reorder the events once following a tour
- Task 1: Find a tour
- User 3
- Task 1: Find a tour
- Comments that it "geo-locates me"
- Initially confused by all the landmarks.
- Clicks on the list options button expecting to see a list view
- Asks for a list view where he can just check all the landmarks he wants
- Gives example of NYC and says would just want to check off "Sears Tower, Empire State Building, etc"
- After selecting two landmarks, he hits "Find Tour"
- Task 2: Follow a tour
- Found and clicked "Begin Tour" immediately
- Wanted to start somewhere else then what told by tour
- Said he wouldn't follow tour if it didn't make sense to him, but he would not take the time to modify tour either
- He would just follow what he wanted and would want the app to follow along with him and keep track of where he's going
- Task 3: Create a tour
- "Keep hitting back until I see the home screen"
- "how big is the description bubble on the phone?"
- When adding landmarks, he wanted to add his own descriptions for the stops
- General Comments/Observations
- Should make the route based on user's geolocation, instead of have user modify routes
- Wanted to add custom locations
- Wanted to add/edit description of specific stops
- Should be able to develop routes on the fly
- "the user shouldn't have to tell the app where he/she's going"
- Task 1: Find a tour
...
- Write descriptions for each interface screen
- Summarize observations into "usability problems"
- Revise interface
- Describe interface revisionsThree more user trials