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We created a new elevator interface. We’re going to walk you through scenarios and look at how users will interact with our new interface. If you want to stop at any point in time, just let us know, and that’ll be fine.
Imagine that you’ve just walked into a high-rise building — let’s say it’s got 50 floors. You walk into the lobby, and there are 6 elevators — 3 on the left and 3 on the right. You walk in and you see this display (show interface of main lobby display). This display is found on every floor.
Scenario Tasks
Task 1:
The user must figure out how to use the lobby floor select interface (Fig. 1) to indicate the floor they would like to access.
Task 2:
The user must find the elevator that will take them to their desired floor given the information displayed on the lobby floor select interface (Fig. 2) and the interface about above the elevators (Fig. 2).
Task 3:
The user was asked to interpret the information displayed on the interface above the elevator (Fig. 2).
Task 4:
Another person in the elevator has a panic attack. The user is asked how they would deal with the situation. The idea was to see which part of the interface inside the elevator they would try to usehow they would react and how they would utilize the interface to achieve what they wanted to do.
Task 5:
In task 4, most users elected to use the emergency exit button. If they chose this option, the elevator would be temporarily out of service. They had to figure out how to get back to find their original target floor.