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- Task 1: Find a tour
- The home screen was not confusing, users knew what they wanted to click on.
- When presented with a blank map, users were unsure what to do to find a tour.
- Users thought that selecting landmarks for a tour felt like building a new tour. It was unclear that they were choosing search criteria.
- It was not clear that users should switch tabs to remove landmarks from their criteria.
- The "View Tours" button should be greyed out to indicate that it is not enabled at the start
- Task 2: Follow a tour
- Most users found the "Follow Tour" button easily, although one thought it should be more prominent
- Users did not know what their first step should be, as there was no path from their current location to the start of the tour.
- Users expected some sort of feedback as they moved around, such as highlighting the closest landmark.
- The arrows to flip through the directions were confusing, most users did not understand what they were for. One user was confused because left/right arrows were scrolling the directions up/down.
- Some users wanted the ability to edit the tour as they were following it, perhaps by removing landmarks or changing the order.
- Task 3: Create a tour
- Users remembered the "Create a tour" button on the home screen, and mostly knew to use the Android back button to get there. One user also wanted a virtual back button.
- Some users thought they might want to start with an existing tour and modify it, instead of starting a tour from scratch. Our application does not currently support that feature.
- One user added the landmarks in an inefficient order, but did not realize that the order you add the landmarks was also the tour order until the map drew the tour path. It was also not clear to the user to switch tabs in order to remove/reorder landmarks.
- The affordances on the landmarks in list view did communicate to the users that they could reorder the list.
- When adding a landmark that the users did not know the location of, it was clear to the users that they could search to find it.
- Some users felt that the list view and map view should be combined into one view, because they're so closely linked.
Prototype Iteration
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Revised Interface Changes
- Screen #2 - Changed text next to "View Tours" button from directions to a display of the number of locations selected and the number of tours that contain those selections.
- Screen #2 - Populate the map with all the available landmarks.
- Screen #8 - Removed the arrows intended to move forward/backward between steps in the directions.
Post-Observation Changes
- Screen #3 - Changed "Select for Tour"
- Screen #7 - Added a "Modify Tour" button that takes users to the create tour area with the selected tour's landmarks already in place.
- Screen #8 - Added and "Edit" button that allows users to reorder the landmarks in the tour.
To Do
- Summarize observations into "usability problems"
- Describe interface revisions