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Here’s how it’s going to work: We're going to present you with a paper prototype of the mobile web app, which is fairly rough representation of what the mobile site might look after we build it, but on a much larger scale. Depending on the type of mobile phone you are on, the stylus will be your mouse or your finger (for touchscreen phones). We'll give you a few short tasks and ask you to try to execute them on this "web app". As you click on things, We’ll physically change the website to respond to your actions. Let me briefly introduce you to our team. My name is ___, and this is ___ and _ ___. After we get started I'll be controlling the "computer" and they're going to be taking notes to identify areas where we need to fix our system.
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- User did not have any general comments.
User 4
Task 1C1C (Search Interface)
- User immediately found the “Add Transaction” button, navigated to the “Add Transaction” page.
- User initially does not include himself in the transaction, but decides later to include himself.
- User manually types in numbers and does computation by himself.
- User completes all necessary fields to submit the transaction.
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- User did not have any general comments.
User 5
Task 1C1A (Search Interface)
- User immediately found the “Add Transaction” button, navigated through the “Add Transaction” page, and completed all necessary fields to submit the required information to add a transaction as stated in the task.
- User included himself in the transaction and clicked the “Next” button because he wanted to see his own name as part of the transaction.
Task 1C1C (Search Interface)
- User filled in fields for amount and users involved in the transaction and clicked the “Next” button to enter individual amounts.
- User liked the autocomplete for entering the amount of money.
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- User did not have any general comments.
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User 6
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Task 1A (Search Interface)
- User immediately found the “Add Transaction” button, navigated through the “Add Transaction” page, and completed all necessary fields to submit the required information to add a transaction as stated in the task.
Task 1C (Search Interface)
- User immediately found the “Add Transaction” button, navigated through the “Add Transaction” page, and completed all necessary fields to submit the required information to add a transaction as stated in the task.
Task 2
- User navigated to transaction history page with specified user, selected the correct transaction, and pressed the “Dispute” button to successfully dispute the transaction.
Task 3
- User initially navigated to the home page to expand the “You Owe” and “You Expect” pull downs.
- User quickly noticed the “Summary” button at the top of the page and pressed the “Summary” button to successfully view the transaction history with another user.
General Comments
- User wanted more clarification on the color coding of the transaction amounts and what “-“ and “+” mean in front of the amounts. These are changes that we have already decided to take into consideration after previous user tests.
Prototype Iterations
Throughout the user testing process, we encountered many suggestions and observed a number of changes we could make to produce a more user-friendly PennyPincher application. Outlined below are changes made during the various iterations and corresponding descriptions:
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