Design
Describe the final design of your interface. Illustrate with screenshots. Point out important design decisions and discuss the design alternatives that you considered. Particularly, discuss design decisions that were motivated by the three evaluations you did (paper prototyping, heuristic evaluation, and user testing).
Home
Originally the home page had a tab in the lower right hand corner that would allow users to cancel a previously scheduled call, but from feedback we found that this wasn't externally consistent with other web pages. Instead we moved this functionality to the page header along with other options. Additionally this allowed the user to access these options regardless of the mode they were in.
Zip code results
The filter tab originally had radio buttons and an option for 'All,' but the heuristic evaluations correctly pointed out that check boxes would make more sense and provide greater flexibility for the user. We also added an input field at the top of the page that would allow the user to search a new zip code without having to return to the previous page (this improves efficiency).
Call now
Schedule a call
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Because the voicemail recording widget was as flash based, it loaded slightly after the rest of the page leaving the user guessing about what to do for a small but still noticeable period of time. We added a loading symbol to account for this. Furthermore, the heuristic evaluation mentioned that users could submit without recording first, so we fixed that as well.
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