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Our third user is a male apartment resident with a roommate, also part of our targeted population. He had no existing knowledge of smart grid or smart meter technology. He was given the GR3 debriefing before the test, and was then asked to perform the same tasks as User 2, above.
The user commented that overall, our application seemed "solid" and "simple." The test elicited the following observations and comments:
- At first, the user thought that the green line in the graph represented a particular device. It took a while for him to realize that it actually represented the sum of all devices. Despite having realized this, he was momentarily confused about it again later in the test. It would be useful to have some kind of visual indicator (e.g. a bolder line) to show that this line is conceptually different from the ones which represent individual devices.
- After scheduling a transaction using the "sell power" button in the Reserves tab, the user was not sure how to view or change that transaction. While we had initially intended to switch to the Pricing tab when the "sell power" button was pressed, we currently pop up a transaction scheduler within the Reserves tab. This creates a visibility/feedback problem when the user schedules a transaction in this way, precisely because the results cannot immediately be seen or modified. Implementing our original idea to switch tabs would help with this problem.
- As with User 2, the user had difficulty discovering the graph's ability to be scrolled, commenting specifically on the lack of affordances for scrolling.
Reflection
Risk Assessment
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