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  • Asset Management Console and drill down
    • configure search criteria under app preferences
    • tabular view
  • BMC Atrium demonstration
    • Atrium Explorer and drill down
      • graphical view (right click and edit for tabular view)
    • Federation Manager
    • Class Manager
  • Remedy CMDB issues:
    • Service Families absent from CI categorization
    • Documents are uploaded separately (would need to create a CI that was a "bundle" and relate to several products/offerings)
    • Asset management console only shows parent or child relationships, not both together
    • The interface and categorizations does not map to the way staff think or use the information
    • Can't join data the way we want (brands, aka, etc)
    • Limited in terms of easy of use and approachability
    • Glossary of terms is from Remedy and not true ITIL
    • Remedy (by design) limits participation in knowledge management
    • Administration of data is locked down to small group
    • Dynamic changes/updates are not as supported
    • View in Atrium explorer is limited
      • Drill down takes time
      • Scroll over does not stay visible for very long
      • Search is limited (does not include text in notes, etc where branding and aliases are critical to get information quickly)
    • Looks like we get 60% of our requirements met, but not 80%
  • API issues:
    • Not readily available (not Web 2.0)
    • Based on pre populated forms in Remedy
    • We would e building another application we would own
      • Do we have the skills to build and support/maintain?
        *Additional considerations:
    • Priorities for Remedy
      • Expanding change management to more teams
      • Exploring problem management and incident management
      • Knowledge management (Service Portfolio, Knowledge Base and IS&T Website) NOT priorities
        • We have existing systems or prototypes for this information
    • Service Portfolio landscape could change drastically over next 2 years, as could Remedy
      • Take a more targeted approach to building the Service Portfolio
        • Reduce investment overall but have something sooner (ROI)
          • Reduce resources/costs
          • Reduce timeline
          • Reduce requirements
  • Next steps:
    • Review the final draft of the project proposal for 6/21
      • Team will prepare edits to narrative
        • Changes to resource plan
        • Changes to support plan
      • Dave will review cost and time estimates

July 11, 2012

August 16, 2012

September 19, 2012