...
- ITSM Tool Evaluation FY2013.docx
- follow up with vendors by 11/15/12
- still deliberating internally
- initial licensing proposal would be helpful in terms of evaluation
- licensing
- professional services
- additional tools
- business case for tool acquisition by 12/15/12
- include maintenance and support needs
- limit scope to internal IS&T use only
- emphasize improved customer experience
- need for improved support analyst interface
- Mark and Barbara will bring finalized business case to senior staff January 2013
- once we have direction, internal communication to IS&T
- need to think about disposition of Request Tracker for separate community communication