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Observations | Prototype Iteration |
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User 1 asked if tabs will be highlighted during tutorial |
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User 3 felt that going through the initial tutorial was natural and straight forward. Easily walked through tutorial without many questions. |
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User 1, when selecting attendees, wondered if multiple people that are added will be stacked on top of each other below the field or fill in order on a line. Also wonders if this is covered up by pop-ups or drop-downs. |
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User 1 and 3 noticed asterisks for mandatory info when filling in event details |
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When User 1 was finding drivers, first scanned the top toolbar since it looked permanent and natural place to look. Eventually found "reach out" in specified event. |
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User 1 questioned if there was verification when finally selecting a driver (such as no longer highlighted, etc.) |
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All users wondered how to get back to previous screen viewing all schedules from current soccer team schedule | Users |
1 and 2, when told had pending invitation, checked inbox first rather than the schedules tab It was unclear for users where to check for invitations. They naturally headed to the inbox, rather than the schedules page. It wasn't clear from the design that the schedules page had a pending invitation/request. |
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Users 1 and 3 think drag and drop drivers would be a good idea. |
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User 2 was confused All users were were unclear about the difference distinction between Driving driving groups and Activity activity groups. |
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User 1 and 2 were not sure what modals were, however, User 3 was familiar with modals |
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User 2 preferred to type information into event fields rather than using drop downs |
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Users had a hard time figuring out which events may be conflicting for picking up/dropping off/driving. |
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It wasn't entirely obvious where one had to click in order to edit an event. The single "pencil" button (to indicate editing) wasn't obvious enough in the design. |
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User 3 had a hard time looking for a kid's particular schedule. Tried clicking the kid's name in the calendar to see his events, rather than going to the schedules section. |
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Users 1 and 2 wondered if there was a way to filter between selecting groups and individual people. |
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User 2 noticed that he can simply cater and adjust message to clarify drivers he wants to reach out to |
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When User 2 wanted to edit an event by adding a driver, mistakenly clicked on event tile rather than individual "to" and "from" drivers drop downs listed per event. Users 1 and 3 did not have this problem. |
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User 2 had trouble viewing a specific schedule when already viewing a list of events for a given day. User then notices "schedules" tab and that it helps categorizes events. | User |
2 and 3 wondered if there was auto-assign capable when choosing availability Users found the task of manually assigning all of the drivers to a schedule tedious, and noted that an "auto assign" feature would be useful. |
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Model Change
One of the biggest problems our users had were knowing the difference between activity groups and driving groups and how they interacted with one another and with schedules. Every user encountered some sort of problem with this, and User 2 of Iteration 2 even commented that he really liked the website except for the confusion surrounding the different groups. So, we will be changing our model to simplify this process. Both activity groups and driving groups will no longer have their own tab at the top of the page, and they will not be separate from schedules. Instead, an activity group is the group of people subscribed to a schedule, and a driving group can be a subset of that group making a carpool for the events in that schedule. This will be easier for users to comprehend and will avoid confusion that could lead to frustration with the site.
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