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For each iteration we had three users. For each user our observers recorded interesting reactions, decisions, and anything significant thing the user said. At the end of the test each user was asked if they had any comments to make that they did not state during the test.
First Iteration
User 1
During Test
- Confused by lack of "Reserve Room" tab
- Hesitated after completing Room Reservation
- Explores website by clicking on many things
- Seems to like the use of two different areas to complete task
- Shows dislike of extra "House Job" tab
- Clicks on dates without hesitation (could be familiar with Google calendar, which is what our calendar is based on)
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- He thought we needed a way to show the schedule of currently reserved times so he didn't accidentally schedule when the room wasn't available.
- He wanted more menus when choosing date/time instead of having to type them in manually.
- Thought that HJ list was redundant since it was already shown on the "current HJ" list.
- Overall, he considered it a good design but was kind of thrown off by the lack of link affordances.
Second Iteration
User 1
During Test
- Was confused about what week the HJ list was showing
- "Why does the red X exist?"
- Manually checked the calendar for conflicts before scheduling
- Wanted to type into the date/time box instead of clicking
- Concerned about cancelling completed jobs / accidentally marking jobs as done
Comments
- Get rid of the red X
- Make sure it can handle different types of date/time inputs
- Make it more obvious how to go back to event details
User 2
During Test
- "Is this week current?"
- Wanted to click on the HJ tab initially
- Thought that the green/red X was confusing
- Tried clicking on the event names hoping that they were links
Comments
- It's much easier for a user to check the RSVP calendar for conflicts instead of trial and error
- Remove the X since the HJ colors are confusing
- Move the check in front of the job title
- Wanted more flexibility in navigation / have multiple ways to do the same task
User 3
During Test
- Wasn't sure what it was possible to click on
- Assumed you could type into the date / time fields
- Looked around for an index of scheduled events and didn't like trial and error
Comments
- Make the calendar more clickable
- Show more data on the calendar
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