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 Thalia Service Level Agreements

1. #Introduction
   1. #Service Description
   2. #Service Team
2. #Application Support
   1. #Levels of Support
   2. #Help Desk
   3. #Production Support
   4. #Escalation Procedures
3. #Infrastructure Service
   1. #Product Configuration
   2. #Contacts
   3. #Infrastructure Service Level Commitments
4. #Service Level Commitments
   1. #Provisioning
   2. #Availability
      1. #Core Service
      2. #Applicable Branch of Service
   3. #Business Continuity
   4. #Reporting
   5. #Problem Tracking and Resolution
5. #External Vendor Support

1. Anchor
   Introduction Introduction

   Introduction

   1. Anchor
      Service Description Service Description

      Service Description

   2. Anchor
      Service Team Service Team

      Service Team

2. Anchor
   Application Support Application Support

   Application Support

   1. Anchor
      Levels of Support Levels of Support

      Levels of Support

   2. Anchor
      Help Desk Help Desk

      Help Desk

   3. Anchor
      Production Support Production Support

      Production Support

   4. Anchor
      Escalation Procedures Escalation Procedures

      Escalation Procedures

3. Anchor
   Infrastructure Service Infrastructure Service

   Infrastructure Service

   1. Anchor
      Product Configuration Product Configuration

      Product Configuration

   2. Anchor
      Contacts Contacts

      Contacts

   3. Anchor
      Infrastructure Service Level Commitments Infrastructure Service Level Commitments

      Infrastructure Service Level Commitments
      Here is some test about infrastructure service level commitments I have input to see if it screws up numbering.
      but can you indent?
      I think leaving a space will screw up numbering, but multiple lines will not. Even if one or more of those lines is really really long and has lots and lots of text so it has to wrap like an ace bandage around the broken grammar of the run on sentence that doesn't stop for love or money or even the first grade teacher who would have thwapped you with a ruler for writing like this

4. Anchor
   Service Level Commitments Service Level Commitments

   Service Level Commitments

   1. Anchor
      Provisioning Provisioning

      Provisioning

   2. Anchor
      Availability Availability

      Availability

      1. Anchor
         Core Service Core Service

         Core Service

      2. Anchor
         Applicable Branch of Service Applicable Branch of Service

         Applicable Branch of Service

   3. Anchor
      Business Continuity Business Continuity

      Business Continuity

   4. Anchor
      Reporting Reporting

      Reporting

   5. Anchor
      Problem Tracking and Resolution Problem Tracking and Resolution

      Problem Tracking and Resolution

5. Anchor
   External Vendor Support External Vendor Support

   External Vendor Support

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