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 Thalia Service Level Agreements

  1. #Introduction
    1. #Service Description
    2. #Service Team
  2. #Application Support
    1. #Levels of Support
    2. #Help Desk
    3. #Production Support
    4. #Escalation Procedures
  3. #Infrastructure Service
    1. #Product Configuration
    2. #Contacts
    3. #Infrastructure Service Level Commitments
  4. #Service Level Commitments
    1. #Provisioning
    2. #Availability
      1. #Core Service
      2. #Applicable Branch of Service
    3. #Business Continuity
    4. #Reporting
    5. #Problem Tracking and Resolution
  5. #External Vendor Support

  1. Anchor
    Introduction
    Introduction
    Introduction
    1. Anchor
      Service Description
      Service Description
      Service Description
    2. Anchor
      Service Team
      Service Team
      Service Team
  2. Anchor
    Application Support
    Application Support
    Application Support
    1. Anchor
      Levels of Support
      Levels of Support
      Levels of Support
    2. Anchor
      Help Desk
      Help Desk
      Help Desk
    3. Anchor
      Production Support
      Production Support
      Production Support
    4. Anchor
      Escalation Procedures
      Escalation Procedures
      Escalation Procedures
  3. Anchor
    Infrastructure Service
    Infrastructure Service
    Infrastructure Service
    1. Anchor
      Product Configuration
      Product Configuration
      Product Configuration
    2. Anchor
      Contacts
      Contacts
      Contacts
    3. Anchor
      Infrastructure Service Level Commitments
      Infrastructure Service Level Commitments
      Infrastructure Service Level Commitments
      Here is some test about infrastructure service level commitments I have input to see if it screws up numbering.
      but can you indent?
      I think leaving a space will screw up numbering, but multiple lines will not. Even if one or more of those lines is really really long and has lots and lots of text so it has to wrap like an ace bandage around the broken grammar of the run on sentence that doesn't stop for love or money or even the first grade teacher who would have thwapped you with a ruler for writing like this
  4. Anchor
    Service Level Commitments
    Service Level Commitments
    Service Level Commitments
    1. Anchor
      Provisioning
      Provisioning
      Provisioning
    2. Anchor
      Availability
      Availability
      Availability
      1. Anchor
        Core Service
        Core Service
        Core Service
      2. Anchor
        Applicable Branch of Service
        Applicable Branch of Service
        Applicable Branch of Service
    3. Anchor
      Business Continuity
      Business Continuity
      Business Continuity
    4. Anchor
      Reporting
      Reporting
      Reporting
    5. Anchor
      Problem Tracking and Resolution
      Problem Tracking and Resolution
      Problem Tracking and Resolution
  5. Anchor
    External Vendor Support
    External Vendor Support
    External Vendor Support
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