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- Each person in the support group can log in
- Each person in the group can see change tickets
- Change managers can enter and self approve changes (Impact Level = 4)
- Change approvers can approve tickets changes in terms of timing (Impact Level > 3 and Class = Standard)
- Change approvers can approve changes in terms of content and timing (Impact > 3 and Class = Normal)
- Change viewers cannot change or modify tickets
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- Correct service is listed
- Notes have enough information for managers to understand the change and impact on other services
- Any relevant components (CI = servers, applications, etc) that are being changed are listed in the notes for reference