User Analysis

Users will consist of launderers and administrators.

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Sam lives in an apartment complex with a communal laundry area and is frustrated with the current state of the facility.  As it is, Sam must walk down 5 flights of stairs to the small basement laundry facility to see if the washers/dryers are in use.  Because of his facility's size, the washers/dryers are often all in use, which means that Sam normally makes multiple trips up and down before he can actually start his laundry.  

If Sam's apartment complex were to start using the Laundry Quandary system, his problem would be solved.  To check whether all the laundry machines were in use, he would simply need to log into our system and view the status of the machines, saving him time and effort.

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Switching over to our system would be a great way to help alleviate Andy's problem.  Andy doesn't want to spend money on new washers and dryers, so implementing our system would be a good compromise between him and his tenants.  After adding the appropriate hardware to his machines (much cheaper than buying new machines), Andy would need to set up his virtual laundry facility using our easy-to-follow interface.  Afterwards, his tenants could use the system to track their laundry, as well as see when machines were available without having to physically walk to the laundry facility.

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Task Analysis

Administrative Tasks

1. Create Laundry Space:

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• Add or remove laundry machines (Precondition: Machine has been hooked up or disconnected to system)
  • Send email notification to users
• Mark machine as out of service
  • Send email notification to users

Laundering Tasks

1. Create User Account:

• Enter address
  • Confirm and choose laundry space by name (Precondition: Address recognized by system)
• Enter user name 
• Enter email address
• Enter password
• Enter preferred method of receiving laundry notifications (email or text)
  • If by text, enter phone number

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• Map displayed after log-in
• Claim machine (Precondition: Machine not in use)
  • Leave a note for other users about laundry care
    • Type note
      • Set note as default note
    • Pick from a list of previously-used notes
    • Edit note
  • View another user's note for this machine
• Notify administrator about broken machine

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Return to Laundry Quandary homepage.