User #1

• Pressed "add" before entering address
• Typed in address of Microsoft, rather than using "saved locations" bar
• Very confused about what to do in general
• No idea what to do about time
• Pressed "save trip" after entering every leg

• Unclear about what "underlined things" are (i.e. name of trip)
• Noted consistency problem between "approve" and "accept" in the two different panels

• Derided "add trendline" feature as unnecessary
• Confusion about current state/mode ("am I in department, year, overview??")
• Confusion about what can be clicked and what can't be ("sometimes its the graph, sometimes its the buttons?"). Tended to click on buttons only
• To access individual department, clicks on the name in the legend, rather than the piece of the pie.
• Quotes of note: "Where am I?" "What am I doing?" "Is everything clickable?" "Stack is not clear!" "How do I get back?"

User #2

• Confused about how to use "end date"
• Confused about how to use address bar versus saved locations
• Didn't know the map of the trip was below the scroll
• Pressed "save trip" after entering every leg

• Thought "balance" was how much the checked trips added up to.
• Confusion around "accept" and "approve" just like first user
• Delight: "Oh, the total changes!" (after they approve Phyllis' trip)
• Doubt: "I'm assuming the math is good"

(Note: didn't have much time for this one as it occurred at the end of class)

• Expressed mode/state confusion
• Clicked only on buttons

User #3

• Was looking for more detail on the trip to New Jersey (what hotel did she stay in for example)
• Was looking for other expenses besides mileage
• Pointed out that trip was not consistent (one leg ended in New Jersey, the next leg started in New York - where did she go in between?)

• Clicks on "department" to navigate to department, rather than clicking on graph.
  • Upon click, expected to see a list of departments, rather than a pie chart of the distribution
• Didn't know how to get down to the employee level - there was no button on the side
• Would like to see how much each approver approved
• Would like to see buttons with pictures of the graph type (trend line and pie chart), rather than a drop down
• Registered surprise that some people didn't have the analyze tab, but acknowledged that it might make sense in the context of a business.