Thalia Service Level Agreements

 Thalia Service Level Agreements

1. #Introduction
   1. #Service Description
   2. #Service Team
2. #Application Support
   1. #Levels of Support
   2. #Help Desk
   3. #Production Support
   4. #Escalation Procedures
3. #Infrastructure Service
   1. #Product Configuration
   2. #Contacts
   3. #Infrastructure Service Level Commitments
4. #Service Level Commitments
   1. #Provisioning
   2. #Availability
      1. #Core Service
      2. #Applicable Branch of Service
   3. #Business Continuity
   4. #Reporting
   5. #Problem Tracking and Resolution
5. #External Vendor Support

1. Introduction
   1. Service Description
   2. Service Team
2. Application Support
   1. Levels of Support
   2. Help Desk
   3. Production Support
   4. Escalation Procedures
3. Infrastructure Service
   1. Product Configuration
   2. Contacts
   3. Infrastructure Service Level Commitments
      Here is some test about infrastructure service level commitments I have input to see if it screws up numbering.
      but can you indent?
      I think leaving a space will screw up numbering, but multiple lines will not. Even if one or more of those lines is really really long and has lots and lots of text so it has to wrap like an ace bandage around the broken grammar of the run on sentence that doesn't stop for love or money or even the first grade teacher who would have thwapped you with a ruler for writing like this
4. Service Level Commitments
   1. Provisioning
   2. Availability
      1. Core Service
      2. Applicable Branch of Service
   3. Business Continuity
   4. Reporting
   5. Problem Tracking and Resolution
5. External Vendor Support