User Analysis
Users will consist of launderers and administrators.
Selects the appropriate laundry facility. The targeted audience consists of users of communal laundry facilities. Communal laundry facilities include university dorms, group living spaces, apartment complexes, and laundromats.
User 1: The Launderer
The Launderer is the standard user of our system and can be broken up into three personas: the average launderer, the picky launderer, and the lazy launderer. We'll analyze the whole of the launderer user through these personas.
Andy: the average launderer
Andy lives in an apartment complex with a communal laundry area and is frustrated with the current state of the facility. As it is, Andy must walk down 5 flights of stairs to the small basement laundry facility to see if the washers/dryers are in use. Because his facility's size, the washers/dryers are often all in use, which means that Andy normally makes multiple trips up and down before he can actually start his laundry.
If Andy's apartment complex were to start using the Laundry Quandary system,
User 2: Administrator
User 4 will be the administrator of the laundry system. He/she will be
Task Analysis
Administrative Tasks
1. Create Laundry Space:
- Enter name of laundry space (e.g. Apartment name or Dorm name)
- Enter address of location
- Enter administrator information (Precondition: Address recognized by system)
- Enter name
- Enter email address
- Enter password
- Set up laundry layout
- Re-size grid to desired shape
- Drag and drop washers and dryers with a snap-to-grid interface.
2. Edit Laundry Space:
- Add or remove laundry machines (Precondition: Machine has been hooked up or disconnected to system)
- Send email notification to users
- Mark machine as out of service
- Send email notification to users
Laundering Tasks
1. Create User Account:
- Enter address
- Confirm and choose laundry space by name (Precondition: Address recognized by system)
- Enter user name
- Enter email address
- Enter password
- Enter preferred method of receiving laundry notifications (email or text)
- If by text, enter phone number
2. Log In: (Precondition: Valid log-in)
- Enter user name
- Enter password
3. View laundry map and claim machine:
- Map displayed after log-in
- Claim machine (Precondition: Machine not in use)
- Leave a note for other users about laundry care
- Type note
- Set note as default note
- Pick from a list of previously-used notes
- Edit note
- Type note
- View another user's note for this machine
- Leave a note for other users about laundry care
- Notify administrator about broken machine
Return to Laundry Quandary homepage.