• Printers take up to 5 min to warm up from power-save
    • ACTION TAKEN: Printers wake-up from power save at a set schedule (8:30am M-F 10am S-Su) and have the maximum idle timeout set (4 hours)
  • View the queue on a per-user basis
    • Temporary web page up, and lpq -Pbw works, but with incorrect usernames and truncated data
    • Development effort required to replicate what is displayed on Omega devices
  • Ability to remove unreleased jobs
    • IS&T proposed solution: Don't release them if you don't want them.
    • Letting them expire is not sufficient for some users
  • Ability to remove released jobs
    • Very high technical barrier to doing this.
    • IS&T proposed solution: Don't release them if you don't want them.
  • Users are still releasing large jobs and walking away.
    • We could disable the ramdisk on the printers, ensuring that the job is spooled directly from the Pharos server, which could prevent the release of another job while a sufficiently large one is printing. Further testing would be necessary, and it's unclear that this is a good idea.
  • Unclaimed jobs expire after 2 hours
    • Some users want up to 24 hours.
    • We could increase this to 6 hours, which is probably the longest consecutive block of classes.
  • Quotas for student organizations
  • Page count discrepancy (count on Omega devices is double what is deducted)
  • More control at Omegas ("Print All", "Delete", etc)
  • Re-submission of recently printed documents (e.g. Print a document, close application, go to printer, release it, it jams, go to another printer and be able to re-release document without spooling again)
    • Slightly high technical barrier.
  • Estimated time to completion of jobs currently released and printing.
  • Increase quota.
  • Remove quota entirely.
  • Popup client currently requires re-typing username each time.
    • There is a "Remember Last Values" button we can enable on the server.

19-Oct-2011 meeting with UA

Present: jdreed, othomas, leonidg, jhurwitz, theplaz

Action items:

By Friday 10/28

  • Increase job expiration timeout to 24 hours.
  • Enable "Print All" and "Delete" buttons on Omegas
  • Enable "Remember last values" button for Popup client
  • Figure out what data we can collect from Pharos and/or TechCash
    • Do we record card swipes even if jobs aren't released; can we correlate them with Athena logins

Longer term

  • Investigate changing page count displayed on Omegas to reflect what is debited from quota
  • File request with vendor to enable the Popup clients to read a username from a config file and pre-fill the field with that value.
  • Investigate remote display of the Pharos server's print queue for a given printer
  • Investigate job size limitations (page count or file size) on a per-printer basis
    • Ensure that if a job exceeds the allowed size, a useful error is displayed to user
  • Investigate the possibility of using "generic" TechCash "gift cards" tied to an arbitrary username or specifically an ASA group locker name.
  • Investigate the ability to disable fallback to TechCash on a per-user or system-wide basis
  • Investigate using print quota for some services at CopyTech (e.g. course notes printed and bound in cardstock last longer than looseleaf printed on recycled paper)
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