Task 1 - ask question to tour guide
- got to the menu and didn't know what to do....confused about where to go....wording of menu was confusing. didn’t know whether options were college specfic or tour specific, but guessed they were college specific. Felt there was a consistency issue with the check in and main menu (you are checking into a tour, but the options on the main menu are for the college?).
- clicked on a question text, not understanding that it was a queue of questions
- then when that didn't do anything, asked the question by typing question and then realized it was a queue
Task 2
- liked the back button* general stats → knew what it was for. Felt like he was more accustomed to the app now and had a better sense of navigating it
- got the to the general stats, was really unsure, but decided to swipe the graphs...was happy when it worked
- unsure of if he could click the questions on this page (inconsistency with the tour page maybe....)
Task 3
- uses goocal religously, would like a link to add to goocal
- on cpw....there would be a lot of items on a page, would want a filter system
Task 4
- hit picture on storeis page to set up a tour with student. Instinctively hit "schedule meetup" button very quickly
- where and when intuitive, but confused at the 'what' field.
- felt uncomfortable giving out phone number
- Would prefer a checkbox to choose to share the number with the student.
Task 5
- knew to click the stars (gave 5)....saw that on Netflix
GENERAL FEEDBACK
- guessed AFTERWARDS that stories were from students
- adding some sort of qualifying text for the phone number field so he’d know what the number would be used for
- everything on the home menu = diff categories of stuff except for the feedback option. So maybe put feedback option for Claire