March 5, 2013

  • MSA must replace MSSA (will need legal review by MIT)
  • dates will now be pushed out to 4/15-6/15/13
  • still waiting for dev performanace language to be worked into SoW or SLA (for minimum of 3 months after prototype go live)
  • check in on 3/8/13 with BMC as to status

March 1, 2013

  • proposal is still being worked on by BMC and will be delayed until 3/4/13
  • performance of dev environment is still an issue
    • Bryan will send proposal of "guarantees" for review 

February 27, 2013

  • BMC will push dates to 3/25 to 6/7/13
  • Dave to reschedule webex
  • Reference card in progress
  • performance language being worked on by BMC legal
  • CV language limited to consultants on site and that we would interact directly with
  • Analytics license language included (we may want to think about adding it to July renewal if we really like it)
  • BMC to provide additional clauses from MSA for inclusion in MSSA we signed previously
  • Next draft due COB Friday 3/1 from BMC
  • Check in meeting scheduled for Tuesday 3/5 at 1pm

February 25, 2013

BMC still working on amendments to version two of the document: MIT SOW 22022013-RoD_FINAL.pdf

  • Reference card as to time and cost savings for future implementations
  • Bio/CV language that info provided upon execution of contract and subject to MIT IS&T approval
  • Analytics trial license to be included as part of prototype
  • Reference original MSSA as opposed to attached MSA
  • Resolution of performance issues in development environment as part of contract

February 15, 2012

BMC has agreed to the following next steps in terms of amendments to the draft SOW (attached) to be delivered by 2/20: MIT GOLD SOW-V3 1 23012013-ProjectBased V2.21.docx

  • Upgrade the current Dev environment to Remedy 2013.1 and use this to build the prototype
  • Increase RAM as need to improve performance for both the Dev and QA environments
  • Including Analytics to build prototype reports (see use case 3)
  • 3 payment milestones to correspond to completion and approval of deliverables for each phase:
  • Remedy OnDemand Live! Prep
  • Service Request Management
  • Solution Enhancement
  • Estimated start date of March 18th
  • Target completion date of May 24th
  • Statement as to how this initiative will reduce the costs of a future implementation effort
  • One addition we did not discuss today but require:a bio or CV for each of the professional services staff that will be working on this engagement

MIT IS&T has agreed to the following next steps:

  • Pat and Chris will identify and engage with needed stakeholders and subject matter experts that will be involved in this effort by mid March
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