Page History

Format

For FY2010, each directorate will submit a two page report

Detailed QR Text and Metrics, for a CSS-internal audience

1. ATIC, maryz
2. DCAD, jlreed.
3. DITR, lavallch.
4. Help Desk, goguen and othomas
5. ITSS, tjm
6. Publications, mwiklund
7. Software Licensing and Distribution, jmhunt
8. Telephone Client Support, janat
9. Training, mwiklund
10. *Overall CSS Measures, smyser
    

Calendar

Q3 of FY09 is due from Rob to David Segaloff on Thursday April 30. 
Content is due from Managers to Rob on Monday April 27.

Format

Each team or Manageriat should compose a one-pager consisting of bullet points in these areas:

• Accomplishments in this Quarter
• Challenges Being Faced
• Work Expected in Next Quarter

A section of metrics can follow these and can run on to a second page.  There can be a small block of expository text before the accomplishments section, highlighting any particular themes emerging from the bullet points.

Each directorate will also submit up to two pages of metrics with analysis.

Last quarter's submission (FY2008 Q2) as a guide is attached to this page. 
The latest published quarterly reports are always available at http://web.mit.edu.ezproxy.canberra.edu.au/ist/about/reports.html -- here's where to go see what the other directorates say about themselves.Remember that this report is mainly a reporting-upward document within IS&T, namely to ist-vpstaff. 
(Plans to broadly share these reports with the DLC community or MIT Senior Leadership have never materialized.)

An expanded version of team metrics is available in the Metrics by Area section of the Metrics Clearinghouse

As Submitted to IS&T versions of CSS Quarterly Reports

The word documents distilled from Detailed reports below are available through the link below. 

CSS Quarterly Reports

FY10 -- Detailed QR Text and Metrics, for a CSS-internal audience

This section holds the unedited contributions from the Managers in all their glory...

1. Application User Experience
2. Departmental Services
3. Faculty and Student Experience
4. CSS Headquarters
5. IT Security Services
6. Metrics
7. Service Desk
8. Miscellaneous Emails Regarding the Draft Quarterly Report

FY09 -- Detailed QR Text and Metrics, for a CSS-internal audience

1. Application User Experience
   1. ATIC, maryz
   2. Publications, mwiklund
   3. Training, mwiklund
2. Departmental Services
   1. DCAD, jlreed.
   2. Managed Desktop Services , lavallch.
3. Service Desk, goguen
   1. Software Licensing and Distribution, cgresham
   2. Telephone Client Support, janat
4. ITSS, tjm
5. Faculty Student Experience, othomas
6. *Overall CSS Measures, smyser