Analysis Meetings
2008-02-08 -- Held the meeting among consultants and team members / manager. Board notes are attached to this page.
2008-05-15 -- Reviewing role of the billing process
N42 Service Center Hardware and Software Repair
Overall Goal -- to understand...
- how many cases ...
- of which type of repair, (warranty or not)
- for which vendors (apple, lenovo, dell, etc.)
- take how much time by our consultants
- vs how much are we getting back in reimbursements or direct payments
To aid our understanding, we have available:
- Case records from RT, where details of the work are recorded
- Detailed transcation report records from SAP, where the reimbursements and direct payments are tracked.
RT Work Required
Demand Generation
Products
Processes and Artifacts
Process Instrumentation
Issues Surfaced